Corrected October 14, 2026. Section 4 of the September 12 policy gave a team package a 50% refund from day 31 through day 90 only if team usage had been light. This correction removes that condition. From day 31 through day 90, a team package gets a 50% refund, however many team members have taken the assessment. The October 13 correction also stays in place, so team seat packs follow this team refund schedule. This corrected policy applies to every team package sold under the September 12 policy. Read the original September 12 version. Read the October 13 correction. See every version on the policy history page.

Billing

Refund & Cancellation Policy

Last updated: October 14, 2026

The short version. Reports, add-ons, and credit packs can be refunded in full if you ask within 14 days of purchase. Subscriptions renew until you cancel, and you can cancel from your account page at any time. If something looks wrong on your bill, email hello@wiredtype.com and a person will look at your account.

1. One-time purchases

Profile reports, specialty reports, add-ons and AI credit packs are one-time purchases. After 14 days, one-time purchases are final. Team seat packs follow the team refund schedule in section 4.

Within 14 days of purchase: email hello@wiredtype.com from the address you bought with and we will refund it in full.
When a report, specialty report, or credit pack is refunded, the access it unlocked is removed, and the AI credits it added are taken back, up to the credits left on your account.

2. Monthly subscriptions

You can cancel at any time from your account page.
Access continues to the end of the billing period you have paid for. The plan's monthly AI credits end when that period ends. Credits you bought in packs stay on your account.
Canceling stops future charges. It does not refund the current month on its own. To ask for a refund on a charge, follow the steps under "How to request a refund" below.
Your results and your account stay in place after you cancel, so you can come back at any time.

3. Yearly subscriptions

Within 14 days of purchase or renewal: full refund.
Day 15 to day 90: a refund for the unused months, worked out by a person after you ask.
After day 90: no refund, and access continues to the end of the year you paid for.

4. Team packages ($1,495 one-time)

Within 30 days of purchase, if fewer than 3 team members have completed their assessment: full refund.
Day 31 through day 90: a 50% refund, however many team members have taken the assessment, and your team keeps access through the end of the year.
After day 90: no refund, and your team keeps full access through the end of the year.
Team package refunds are handled by email. If the product is not working for your team, write to us and a person will work out a fair outcome with you.

5. "I did not expect that charge"

If you see a charge you were not expecting, email hello@wiredtype.com within 30 days of the charge. A person will look at your account and work it out fairly with you. Your card statement shows our charges as WIREDTYPE or WELLERDEVELER.

Please contact us before opening a chargeback so we can fix it directly. If a chargeback is opened, the access that charge paid for is removed.

6. Auto-renewal

We email you a reminder before each renewal charge: 3 days before a monthly renewal, and both 30 days and 7 days before a yearly renewal.
You can cancel at any time from your account page, without calling or chatting with anyone.
A refund requested within 7 days of a renewal charge is given in full, with no questions.
The receipt we email after a purchase links to this policy.

7. How to cancel

Sign in to wiredtype.com, open your account page, and find the Subscription section. Click Cancel subscription, then Yes, cancel to confirm.
You can also click Manage billing in the same section and cancel in Stripe's billing portal.
Or email hello@wiredtype.com and we will cancel it for you, usually within one business day.
We email a confirmation with the date your access ends. Until that date, Undo cancellation on your account page keeps the plan going.

8. How to request a refund

Subscription charges: on your account page, open Billing History and click Request refund next to the charge. The system checks the charge amount and how much the plan was used since that charge. It then refunds the charge on the spot, sends the request to a person, or shows you why it cannot refund it. A person answers requests sent for review by email within 7 days.
One-time purchases and team packages: email hello@wiredtype.com from the address you bought with.
You can also email us about any charge, and a person will reply, usually within one business day.
A refund does not cancel a subscription. If you want the charges to stop, cancel the plan as well.
Approved refunds usually appear on your statement within 5 to 10 business days, depending on your bank.

9. Your rights

To get a copy of your data, use Download my data on your account page. To delete your account, use Delete my account in the same section. Deleting your account does not refund a purchase. If a purchase is still inside its refund window, request the refund on the account page before you delete.
For how we handle your data, including your rights under GDPR and CCPA, see our Privacy Policy.
Our full legal terms are in our Terms of Service. This page is written in plain English. If the two ever conflict, the Terms of Service govern.

10. Contact

Email: hello@wiredtype.com for billing, refunds, cancellations, and account questions.
Postal address: WiredType, New Jersey, United States. Our full mailing address is available on request at hello@wiredtype.com.

Any list email we send carries an unsubscribe link at the bottom. Receipts and account notices do not, because they are about your purchase or your account.