Refund & Cancellation Policy

1. One-time purchases: the 7-day guarantee

Reading Essentials. For Essentials bought from the publication of the October 8, 2026 Essentials policy version, you can read Overview, Profile and Strengths & Growth and still ask for a refund within 7 days of purchase. This guarantee can be used once per account. This gives you time to read Essentials and decide whether it helps you. Earlier purchases keep the policy they were sold under. Full reports, upgrades and plans keep their existing refund rules.

The Essentials report ($19.95), the Full Profile ($29.95), the $10 upgrade from Essentials to Full, and team seats (priced in bands by seat count, with no expiry) are one-time purchases. Team seats have their own rules under Team seats. These rules apply to purchases made at or after 7:30 PM US Eastern time on September 17, 2026. Earlier purchases keep the windows listed in section 12. A refund returns what you paid, so a pack or upgrade bought at a member price is refunded at the member price.

Delivery and consent. A new report is supplied when you finish the 28-question assessment. The $10 upgrade from Essentials to Full is supplied the moment you pay. Before you pay, you tick a box confirming when delivery starts and stating the conditions of the 7-day guarantee below; if you are in the European Union or the United Kingdom, that box is your express consent to immediate supply of digital content and your acknowledgment that you lose the 14-day right of withdrawal once supply begins. Your receipt repeats the sentence you ticked.

• Within 7 days of purchase, you can ask for a refund of Essentials bought under the October 8, 2026 Essentials policy version even after reading all three sections. For other reports, you must have read only the Overview and not downloaded the PDF. The guarantee can be used once per account. Open Your purchases on your account page and choose Request a refund. The refund is made on the spot. It is in full if none of the AI credits the report added has been used. If some have been used, each credit used takes off the report's price divided by the number of credits the report added. For example, the Full Profile ($29.95) adds 150 credits, so with 30 of them used the refund is $23.96. Credits from all your purchases sit in one balance, so the credits used from a report are the credits it added less the credits your account still holds, and never fewer than zero. The amount is rounded to the nearest cent. This credit rule applies to reports bought on or after October 22, 2026.
• For upgrades bought on or after October 22, 2026, the $10 upgrade from Essentials to Full can be refunded within 7 days of purchase while you have not opened any of the newly unlocked sections and have not downloaded the Full PDF.
• Once per account. The guarantee can be used once per account. A refund we make because something went wrong on our side, or because a report had a defect, does not use it. A refunded account can buy again; a second report refund is outside the guarantee. A request outside the guarantee is still reviewed, with what you used shown, and the WiredType Care Team, our AI support team, usually replies by email within 60 minutes. It can give a fix, a credit or a refund the policy allows. It never turns a refund down: when it cannot give one, a person at WiredType decides and replies by email with the answer and the reason. A report with something wrong in it is handled under section 2.
• When the guarantee ends. The refund window closes 7 days after purchase. Reading all three Essentials sections keeps the window open for Essentials bought under the October 8, 2026 Essentials policy version. For other reports, opening a later section or downloading the PDF ends the guarantee. Your account page shows whether you can request a refund and why. If something in a report is wrong, we fix it with no time limit. If we cannot fix it, you choose a refund or credit, as section 2 explains.
• When a report is refunded, the access it opened ends right away, and the AI credits it added are taken back, up to the credits left on your account. If another report you still hold opens the same access, that access stays open.
• Credit packs. A credit pack is refunded in full if you ask within 7 days of buying it and have spent none of its credits. Credits from all your purchases sit in one balance, so a pack counts as unspent while your account still holds at least as many credits as the pack added. Find the pack under Your purchases on your account page and click Request a refund. The refund takes back the credits the pack added. The reading rule and the once-per-account limit above are for reports and do not apply to a pack. After 7 days, or once any of its credits is spent, a change-of-mind refund is no longer available. A refund returns what you paid, so a pack or upgrade bought at a member price is refunded at the member price.
• Unused credits. Credits you buy never expire, and we charge no fee for credits you have not used. When you delete your account, we refund the credits you bought and have not used to the card or account you paid with, at the price you paid for them, including tax, less any part of that purchase already refunded. When your packs cost different amounts, the credits left are counted from your newest packs. The refund is made before anything is deleted. The delete screen shows the amount before you confirm, and the receipt email repeats it. If you have used some of your bought credits and less than $5 worth is left, we pay you that amount in cash when you ask. To ask, write to hello@wiredtype.com. Credits that came with a report, a plan or a referral are not refunded, because you did not pay for them separately. Credits from a report or a referral work while your account is open and end when you delete it. A plan's monthly credits end when the plan's period ends, as section 3 says. This paragraph applies from October 2, 2026, before the rest of this version takes effect.
• We email you a refund receipt the moment the refund is made.

2. Something wrong with a report

The guarantee is for changing your mind. A report with something wrong in it is a different case and has no time limit while you hold the report. Wrong means an error in your report: a section that did not render, a page that is missing or blank, a PDF that will not open, text that describes another type than the one you were scored as, or a scoring result you can show is wrong.

• Email hello@wiredtype.com with the page or section and what you see, or use the feedback button on the report. Your request is reviewed, with what you used shown, and the WiredType Care Team, our AI support team, usually replies by email within 60 minutes. It can give a fix, a credit or a refund the policy allows. It never turns a refund down: when it cannot give one, a person at WiredType decides and replies by email with the answer and the reason.
• We fix the report where we can, and the fixed edition arrives at no charge. Where we cannot fix it, we refund the purchase in full, or, if you prefer, apply the price as credit toward another edition or a bundle.
• A report that reads as a poor fit for you is a question for the science page and the retake, and for the guarantee in section 1 while it is open; it is not a defect.

3. Monthly subscriptions

• You can cancel at any time from your account page.
• Access continues to the end of the billing period you have paid for. The plan's monthly AI credits end when that period ends. AI credits that did not come from the plan stay on your account.
• Canceling stops future charges. It does not refund the current month on its own. The first charge of a plan can be refunded within 7 days of the charge with Request refund in Billing History on your account page. The refund is in full if none of the plan's credits has been used. If some have been used, each credit used takes off the charge divided by the credits the plan gives for the period that charge pays for. For example, Pro ($24.95 a month) gives 40 credits a month, so with 8 of them used the refund is $19.96. Credits used are counted only from the credits the plan added for the period that charge pays for, and credits used during a free month do not count. The amount is rounded to the nearest cent. This credit rule applies to plans bought on or after October 22, 2026. A plan bought before then keeps the old rule, even when its first charge comes after its free month. A renewal charge can be refunded within 48 hours of the renewal if you have not used the plan since it renewed (no coach message sent and no credit spent). A refund of a first charge or a renewal ends the plan right away. An upgrade charge (the difference you pay to move from Plus to Pro) is refunded in full within 7 days of the charge with Request refund in Billing History. That refund does not end your plan. It returns you to the plan you had before, for the time you already paid for, and removes the unused credits the upgrade added. If the upgrade also switched your billing between monthly and yearly and your plan has already renewed on the new billing, you stay on that billing at the Plus price. If your plan renewed at the Pro price since the upgrade, we also refund the part of that renewal that paid for Pro above the Plus price, including its sales tax. Outside those windows a charge is not refunded: cancel, and keep access to the end of the period. Canceling does not refund part of a period. If you are in the European Union or the United Kingdom, you may also withdraw from a new subscription within 14 days of starting it, paying only for the days used. This right is separate from the credit rule above, and you receive whichever amount is larger.
• Your results and your account stay in place after you cancel, so you can come back at any time.

4. Yearly subscriptions

• The first charge: a refund within 7 days with Request refund in Billing History, in full if none of the plan's credits has been used. If some have been used, each credit used takes off the charge divided by the credits the plan gives over the whole year. For example, yearly Plus ($139) gives 20 credits a month, 240 in the year, so with 24 of them used the refund is $125.10. Credits used are counted only from the credits the plan added, and credits used during a free month do not count. The amount is rounded to the nearest cent. This credit rule applies to plans bought on or after October 22, 2026. A plan bought before then keeps the old rule, even when its first charge comes after its free month. A renewal: a full refund within 48 hours of the renewal if you have not used the plan since it renewed. A refund of a first charge or a renewal ends the plan right away. An upgrade charge (the difference you pay to move from Plus to Pro) is refunded in full within 7 days of the charge with Request refund in Billing History. That refund does not end your plan. It returns you to the plan you had before, for the time you already paid for, and removes the unused credits the upgrade added. If the upgrade also switched your billing between monthly and yearly and your plan has already renewed on the new billing, you stay on that billing at the Plus price. If your plan renewed at the Pro price since the upgrade, we also refund the part of that renewal that paid for Pro above the Plus price, including its sales tax.
• After those windows: no change-of-mind refund, and canceling does not refund part of a period; access continues to the end of the year you paid for. Cancel before the renewal date so the plan does not renew.

5. Team seats (one-time, in bands)

• Inside 14 days of payment, only unassigned seats are refunded (seats with no member and no pending invitation), at the price of the last seat positions you paid for. To refund a seat you have already invited someone to, cancel that invitation first. Open Your purchases on your account page and click Request a refund.
• Accepted seats are not refunded. Your team stays open with the seats it keeps.
• After 14 days of payment, seats are not refunded.
• You pay once. Seats do not expire, and nothing renews.

The 15-seat team package sold before September 13, 2026 also has no expiry. It keeps its own refund rules, listed in section 12 below. A team package paid by invoice before September 13, 2026 keeps its own rules.

6. "I did not expect that charge"

If you see a charge you did not expect, sign in and open your account page. Every purchase and plan charge on your account is listed there with its Stripe receipt, and with a refund button while it is inside its refund window. The rules on this page decide the request the moment you send it. Your card statement shows our charges as WIREDTYPE or WELLERDEVELER.

If you have no WiredType account and do not recognize the charge, your bank can reverse it. If a chargeback is opened on a purchase, the access that charge paid for is removed.

7. Auto-renewal

• We email you a reminder before each renewal charge: 3 days before a monthly renewal, and both 40 days and 7 days before a yearly renewal. On a monthly plan we also email you 25 to 40 days before the renewal that falls on or after each anniversary of the day you started. If you buy a plan during your free month, we email you at least four days before your first payment.
• You can cancel at any time from your account page, without calling or chatting with anyone.
• A renewal charge is refunded in full within 48 hours of the renewal if you have not used the plan since it renewed; the first charge of a plan is refundable within 7 days, in full if none of its credits has been used and otherwise reduced for each credit used (sections 3 and 4). The refund ends the plan right away. An upgrade charge from Plus to Pro can also be refunded within 7 days of the charge, and that refund keeps your plan running on Plus.
• Changing your plan. You can move between Free, Plus and Pro, monthly or yearly, on any day from your plan page. Before you confirm, the page shows what you pay today, when the change starts, your next payment and its date. A move from Plus to Pro starts at once: you pay the difference for the rest of the period you already paid for, and your renewal date stays the same. If the difference is under 50 cents, it is not charged. A move from Pro to Plus, and a switch between monthly and yearly billing, starts when the period you paid for ends, and nothing is charged or refunded for the rest of that period. Moving to Free cancels your renewal, and you keep your plan until the period ends. You can undo a change that has not started yet. We email a confirmation of every change.
• A plan bought during your free month. If you buy Plus or Pro during your free month, we charge nothing until the free month ends. If you buy in its last four days, your first payment is on the date the checkout page shows you, at least four days after you buy. Your first payment is on that date, and it is the plan's first charge, refundable within 7 days of it as sections 3 and 4 describe. You can cancel online before then, and you are not charged at all.
• The receipt we email after a purchase links to this policy.

8. How to cancel

• Sign in to wiredtype.com, open your account page, and find the Subscription section. Tap Cancel subscription, then Yes, cancel to confirm.
• You can also click Manage billing in the same section and cancel in Stripe's billing portal.
• You can also choose Free under Change your plan on your plan page.
• We email a confirmation with the date your access ends. Until that date, Undo cancellation on your account page keeps the plan going.

9. How to request a refund

• One-time purchases: on your account page, find the purchase under Your purchases and click Request a refund. The page asks for the reason in one line and shows you what you have opened. An eligible report is refunded on the spot. Reading all three Essentials sections does not end eligibility for Essentials bought under the October 8, 2026 Essentials policy version. The seven-day window and once-per-account limit still apply. For other reports, the Overview and PDF conditions in section 1 still apply. Otherwise the button is gone and the page shows why (the date the window closed, what you opened, or the earlier refund), and section 2 remains open for a report with something wrong in it. A credit pack bought within the last 7 days, with none of its credits spent, is refunded on the spot. Otherwise the page shows why (the date the window closed, or your balance compared with the credits the pack added).
• Plan charges: open Billing History on the same page and click Request refund next to the charge. A first plan charge from the last 7 days, or a renewal from the last 48 hours with no use since it renewed, is refunded on the spot, and the plan ends right away. An upgrade charge from the last 7 days is refunded on the spot, and your plan goes back to the one you had before. If the upgrade also switched your billing between monthly and yearly and your plan has already renewed on the new billing, you stay on that billing at the Plus price. Any other charge is not refunded, and the page tells you why.
• Every request is decided by these rules the moment you send it. You see the result on screen, and we email it to you.
• By email: you can also write to hello@wiredtype.com. The WiredType Care Team, our AI support team, answers your request under this policy. It can give a refund the policy allows, or offer a fix or a credit. It never turns a refund down. A person at WiredType decides any refund the Care Team cannot give, hears your side and replies by email with the answer and the reason.
• Canceling without a refund keeps your access until the end of the period you paid for.
• Stripe returns approved refunds to the card you paid with. Most banks show them within 5 to 10 business days.

10. Your rights

• To get a copy of your data, use Download my data on your account page. To delete your account, use Delete my account in the same section. Deleting your account does not refund a purchase, except credits you bought and have not used, which are refunded as the Unused credits paragraph in section 1 describes. If a purchase is still inside its refund window, request the refund on the account page before you delete.
• For how we handle your data, including your rights under GDPR and CCPA, see our Privacy Policy.
• Our full legal terms are in our Terms of Service. This page is written in plain English. If the two ever conflict, the Terms of Service govern.

11. Contact

• Help with billing, refunds, receipts, and canceling: your account page, the help center, or hello@wiredtype.com. The WiredType Care Team, our AI support team, usually replies within 60 minutes, any time of day. You can ask for a person at any time, and a person at WiredType replies to you by email. Legal notices go to legal@wiredtype.com.
• Postal address: WiredType, PMB 1244, 111 Town Square Place, Suite 1201, Jersey City, NJ 07310, United States.

Any list email we send carries an unsubscribe link at the bottom. Receipts and account notices do not, because they are about your purchase or your account.

A purchase keeps the refund windows of the policy it was sold under. Every previous version is published, exactly as it read, on the policy history page, with a one-line note of what changed in each.

12. Purchases made before 7:30 PM US Eastern time on September 17, 2026

A report or plan charge bought before 7:30 PM US Eastern time on September 17, 2026 gets these windows, with the same buttons on your account page. Team seats bought in bands keep the 14-day rule for unassigned seats in section 5, whenever they were bought. The 15-seat team package keeps the rule below.

• Reports and other one-time purchases: a full refund within 30 days of purchase.
• Monthly plan charges: a full refund within 30 days of the charge.
• Yearly plan charges: a full refund within 30 days of the charge. From day 31 to day 90, a refund for the unused months, where the month you are in counts as used.
• The 15-seat team package: a full refund within 30 days of payment, whether you paid by card or by invoice. From day 31 to day 90, a refund of half the price, and your team keeps its access with no expiry.
• After those windows: no change-of-mind refund.
• A plan started before September 13, 2026 keeps these windows for its later renewal charges too.
• A refunded plan charge ends the plan right away. A full team refund closes the team and releases its seats.

13. Consumers in Australia

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The 7-day guarantee, the plan refunds and the other windows on this page are in addition to those rights. Nothing on this page, including the words "final", "no refund" and "not refunded", excludes, restricts or modifies them.

To make a claim, email hello@wiredtype.com with the purchase and what went wrong. We answer within 30 days. The Care Team, our AI support team, can grant a claim under these guarantees. It never turns one down. A person at WiredType decides any claim the Care Team does not grant. Claiming costs you nothing: we bear any cost of a repair, refund or credit.

Prices are in US dollars. A refund goes back to the card you paid with, in the currency you paid in. If you paid in Australian dollars at checkout, the refund uses the exchange rate of the original payment; if you paid in US dollars, your bank converts the refund at its own rate.