Refund & Cancellation Policy

Bought before September 13, 2026

A purchase keeps the refund windows of the policy it was sold under. Everything bought before this version went live on September 13, 2026 gets these longer windows, with the same buttons on your account page:

• Reports and other one-time purchases: a full refund within 30 days of purchase.
• Monthly plan charges: a full refund within 30 days of the charge.
• Yearly plan charges: a full refund within 30 days of the charge. From day 31 to day 90, a refund for the unused months, where the month you are in counts as used.
• The 15-seat team package: a full refund within 30 days of payment, whether you paid by card or by invoice. From day 31 to day 90, a refund of half the price, and your team keeps its access with no expiry.
• After those windows: no refund.
• A plan started before September 13, 2026 keeps these windows for its later renewal charges too.
• A refunded plan charge ends the plan right away. A full team refund closes the team and releases its seats.

1. One-time purchases

The Essentials report ($19.95), the Full Profile ($29.95), the $10 upgrade from Essentials to Full, and team seats (priced in bands by seat count, with no expiry) are one-time purchases. Team seats have their own rules under Team seats. The windows in sections 1 to 8 apply to purchases made from September 13, 2026.

• Within 14 days of purchase: open your account page, find the purchase under Your purchases, and click Request a refund. The refund is made on the spot, in full.
• After 14 days: one-time purchases are final. Your account page shows the date the refund window closed.
• When a report is refunded, the access it opened ends right away, and the AI credits it added are taken back, up to the credits left on your account. If another report you still hold opens the same access, that access stays open.
• We email you a refund receipt the moment the refund is made.

2. Monthly subscriptions

• You can cancel at any time from your account page.
• Access continues to the end of the billing period you have paid for. The plan's monthly AI credits end when that period ends. AI credits that did not come from the plan stay on your account.
• Canceling stops future charges. It does not refund the current month on its own. A monthly plan charge can be refunded within 7 days of the charge with Request refund in Billing History on your account page, and the refund ends the plan right away.
• Your results and your account stay in place after you cancel, so you can come back at any time.

3. Yearly subscriptions

• Within 14 days of purchase or renewal: a full refund with Request refund in Billing History. The refund ends the plan right away.
• After 14 days: no refund, and access continues to the end of the year you paid for. Cancel before the renewal date so the plan does not renew.

4. Team seats (one-time, in bands)

• Inside 14 days of payment, only unassigned seats are refunded (seats with no member and no pending invitation), at the price of the last seat positions you paid for. To refund a seat you have already invited someone to, cancel that invitation first. Open Your purchases on your account page and click Request a refund.
• Accepted seats are not refunded. Your team stays open with the seats it keeps.
• After 14 days of payment, seats are not refunded.
• One payment. Seats do not expire and nothing renews.

The 15-seat team package sold before September 13, 2026 also has no expiry. It keeps the refund rules in the separate section above. A team package paid by invoice before September 13, 2026 keeps its own rules.

5. "I did not expect that charge"

If you see a charge you did not expect, sign in and open your account page. Every purchase and plan charge on your account is listed there with its Stripe receipt, and with a refund button while it is inside its refund window. The rules on this page decide the request the moment you send it. Your card statement shows our charges as WIREDTYPE or WELLERDEVELER.

If you have no WiredType account and do not recognize the charge, your bank can reverse it. If a chargeback is opened on a purchase, the access that charge paid for is removed.

6. Auto-renewal

• We email you a reminder before each renewal charge: 3 days before a monthly renewal, and both 30 days and 7 days before a yearly renewal.
• You can cancel at any time from your account page, without calling or chatting with anyone.
• A refund requested within 7 days of a monthly renewal charge, or within 14 days of a yearly renewal charge, is given in full, with no questions. The refund ends the plan right away.
• The receipt we email after a purchase links to this policy.

7. How to cancel

• Sign in to wiredtype.com, open your account page, and find the Subscription section. Tap Cancel subscription, then Yes, cancel to confirm.
• You can also click Manage billing in the same section and cancel in Stripe's billing portal.
• We email a confirmation with the date your access ends. Until that date, Undo cancellation on your account page keeps the plan going.

8. How to request a refund

• One-time purchases: on your account page, find the purchase under Your purchases and click Request a refund. A purchase made within the last 14 days is refunded on the spot. After 14 days the button is gone, and the page shows the date the window closed.
• Plan charges: open Billing History on the same page and click Request refund next to the charge. A monthly charge from the last 7 days, or a yearly charge from the last 14 days, is refunded on the spot, and the plan ends right away. An older charge is not refunded, and the page tells you why.
• Every request is decided by these rules the moment you send it. You see the result on screen, and we email it to you.
• Canceling without a refund keeps your access until the end of the period you paid for.
• Stripe returns approved refunds to the card you paid with. Most banks show them within 5 to 10 business days.

9. Your rights

• To get a copy of your data, use Download my data on your account page. To delete your account, use Delete my account in the same section. Deleting your account does not refund a purchase. If a purchase is still inside its refund window, request the refund on the account page before you delete.
• For how we handle your data, including your rights under GDPR and CCPA, see our Privacy Policy.
• Our full legal terms are in our Terms of Service. This page is written in plain English. If the two ever conflict, the Terms of Service govern.

10. Contact

• Help with billing, refunds, receipts, and canceling: your account page and the help center. Legal notices go to legal@wiredtype.com.
• Postal address: WiredType, New Jersey, United States. Our full mailing address is available on request at hello@wiredtype.com.

Any list email we send carries an unsubscribe link at the bottom. Receipts and account notices do not, because they are about your purchase or your account.

A purchase keeps the refund windows of the policy it was sold under. Every previous version is published, exactly as it read, on the policy history page, with a one-line note of what changed in each.