Privacy Policy

1. Who we are

WiredType is run by a sole proprietor based in New Jersey, United States, who also does business under the name WellerDeveler. Throughout this policy, "we," "us," and "our" refer to WiredType. Our website is wiredtype.com. Our mailing address is WiredType, PMB 1244, 111 Town Square Place, Suite 1201, Jersey City, NJ 07310, United States.

We offer a free DISC assessment, paid reports, subscriptions with AI coaching features, and tools for teams. This policy explains what we collect when you use any of them and what we do with it.

2. What we collect

Assessment answers

When you take an assessment we store your answers, your scores and DISC type, a random session ID, your browser's name and major version and your operating system (never the full user-agent string), the country our host detects from your connection, and, for the full assessment, your screen size. If you are signed out, the record carries no name or email address. When you sign in or create an account on the same browser, the assessments you took there are attached to your account.

Share links and cards

When you share a free result, the link and its preview image carry your first name and your type, for example wiredtype.com/s/D/-/Robin. Our own server draws that image, and our host keeps a copy for up to a year so the link previews quickly wherever you post it. Anyone who has the link can see the name and type in it. The share page asks search engines not to list it.

Account information

If you create an account we store your email address and the first and last name you enter. Your password is handled by our sign-in provider, Supabase, which stores it only in hashed form. Your account also holds your DISC type, what you have bought, and your AI credit balance. You can use an email alias if you prefer. We also record when you open a report and download its PDF, so we can deliver it and answer your questions about it.

How we write about you. If you tell us how to write about you (a name for your cover, what to call you, pronouns, an honorific, a title or an organization), we keep those words on your profile and use them only in your own reports, in messages we send you, on pages you choose to share, and on pair or team pages you take part in. They are included in your data export, deleted with your account, and never used in analytics.

Payment information

Payments are processed by Stripe. We never see or store your full card number, security code, or bank details. Stripe tells us the email used at checkout and whether the payment went through. We store the product you bought, the amount, the date, and Stripe's reference numbers for the payment, linked to your account. Stripe keeps its own record of every payment under its own privacy policy.

AI features

Four features send what you write to an AI model: the AI coach chat, the writing-sample analysis, team pair reports, and the WiredType Care Team, our AI support team (see The WiredType Care Team below). For the first three, the text you enter and the DISC profile details the feature needs go to OpenAI, which writes the response, and if OpenAI is unavailable, our code can send the same request to Anthropic instead. We do not keep coach chats or writing samples, unless you send an exchange to us yourself as a bug report from the chat or by email. Team pair reports are saved so your team can read them again. We also use the same AI providers to draft the wording of some emails and replies to match your type; those requests carry your first name, your DISC type and scores, the facts of the message (a receipt, a result, a support reply), and the summary of your history with us. The requests are not saved; the emails and replies we send are kept in your history (see Your history with us). The AI Use page lists every AI feature and what it sends.

Email list

If you use Email me this result under a free result, we store the address, your DISC type, the page you were on and the page that linked you there, your browser's user-agent string, the country our host detects from your connection, and when we emailed you. We send that one email, with your type name, a short summary and a link to the free page for your type, and this form sends nothing else unless you also tick the reminder box described below. The email also prints your four scores and the date of your free result; the page sends them with the request, they are not stored with the address, and the copy of the email we keep (see Your history with us) holds them. Entries from an older signup form also record the date the person agreed to hear from us.

Two more emails exist only if you ask for them with an unchecked box: one link to finish a checkout you started and did not complete (sent once, after the Stripe checkout expires unpaid), and one reminder about your free result a week after you request it. Each is a single email with an unsubscribe link, and neither is sent before we publish a postal address. The record of your request is kept for 60 days and is the consent for that one email; the unsubscribe list applies to both.

Teams

If you join a team on WiredType, the people who run that team (the admins) can see your name, email address, DISC type, and your four scores, plus the team-facing tips built from them. Your answers to individual questions stay private. The invite email and the accept page say the same before you join.

Compare, Together and your card

This section was added on September 23, 2026. Compare is open to everyone; Together and the card are open to a small group of accounts for now.

Compare. When you invite someone or ask to compare, we store the name you choose for the comparison, the preference you pick, the relationship you choose, and which result you share. When you both approve, the other person sees that name, your type, the broad tendencies of your type, your preference and the comparison written from them. They do not see your answers, your scores, your reports, your email address or your purchases, unless you choose to show your four scores on the comparison page. When you ask to compare, or approve a request, we email the other person to say so. Either of you can withdraw at any time, and the comparison and what each of you shared are deleted for both of you right away. When you delete your account, your invitations and comparisons are deleted, and the other person can no longer open them.

Your list (Together). When you add people, we store the names and email addresses you give us, your labels and rooms, and which emails we sent for you. If you ask us to send an invitation, we send one email and at most one reminder, each with an unsubscribe link, and each says you asked us to send it. Your Together settings decide whether people who already have your email address can see that you are on WiredType.

Your card. A public card shows your name, your type, the approach line you pick and the details you turn on to anyone with its link or code, and the contact file people save carries the same. When someone exchanges details on your card, you receive the name, email, phone, company and role they type, and we email them your card, plus one reminder only if they ask. We send them nothing else.

If you are in someone's list. We keep your name and email (and your phone and company, if you typed them on a card) so that person can see their list, and we use them only to send the emails described here. To be removed, use the removal link in the card email we sent you, or email privacy@wiredtype.com from that address. We remove you within 30 days.

How long. A person stays in a list until the list's owner removes them, they remove themselves, or the owner deletes their account. The record of a card exchange (the address, the card and the time) loses the address and the name after 90 days, and after 4 days when you only asked for the card. A withdrawn comparison is deleted right away.

Public thanks

When something you reported is fixed, the public changelog can thank you. It shows your first name and a quote of up to 160 characters from your message only if you ticked the box to be thanked on the public changelog. Without the tick, the entry describes the fix and names nobody. Deleting your account removes your entries.

Research program

Research participation is off unless you turn it on. What it records is described on our Research Privacy Policy page.

Server logs

Our hosting provider, Netlify, and our database provider, Supabase, keep standard request logs as part of running the service. Those logs include IP addresses. We run no advertising pixels or third-party affiliate tracking. Our own usage counts are described under Usage counts below and run only if you allow them.

Partner links. WiredType has a partner program: people who introduce others to WiredType and earn a commission when those people buy. If you arrive through a partner's link (a link with ?p= or a wiredtype.com/p/ page), we record that visit with the partner's handle, the page you landed on, and a one-way hash of your IP address made with a secret salt, kept for 90 days and used only to catch a partner crediting themselves. Partners see counts and amounts (visits, assessments, purchases, their commission). They never see your name, email, result, or account. If you arrive through a share link from a person a partner introduced, your purchases are credited to that partner in the same way, and the partner sees counts and amounts only.

Usage counts (only if you allow them)

If you turn on Analytics in the cookie banner, we record which pages and steps you reach (for example start, finish, share, buy, retake), where you came from (the name of a search engine, the code on an invitation or shared link, a partner code, a campaign tag, or direct), which experiment version you saw, which share button or offer you chose, the amount of a purchase, and your DISC type. Each row carries a random visit ID, and your account ID once you sign in, including rows from the same visit made shortly before you signed in. We never record free text, your email, your name, your IP address, or your browser details in these rows. We use them to see what works and to test changes. This is off unless you turn it on.

Support email

Email sent to any wiredtype.com address is forwarded by ImprovMX to our inbox, which is hosted by Google Gmail. We keep those messages as a record of what was sent. When you delete your account or ask us to erase your data, we move your mail in that inbox to the trash within a day, and Google removes it within 30 days.

The WiredType Care Team (AI support)

This section was added on September 23, 2026. It applies from October 8, 2026 to email from any address. Until October 8, 2026, a person at WiredType answers your email, and the Care Team does not read it.

The WiredType Care Team, our AI support team, reads every email sent to a wiredtype.com address. For email to privacy@, security@ or legal@, it only acknowledges your email and passes it to a person at WiredType, who answers it. For that email, it reads only your email and does not look at your account. A request for a copy of your data, to delete your account or all your data, or to object to or limit how we use your data goes to a person in the same way, whichever address you send it to, and so does a legal notice or a security report. For everything else, it answers what it can and passes the rest to a person. We regularly review the Care Team's work. The Care Team works in two levels. Its first level answers most questions. If your question needs a change to your account or a decision the first level cannot make, the Care Team's senior agent takes it. The senior agent is also an AI, and it can look further into your account and make the changes described below. Every reply tells you it came from the Care Team, our AI support team.

What it reads. The first level reads the subject and text of your email, our help and policy pages, and, if the address you wrote from has a WiredType account, your report level, your plan and your purchases with their refund status. The senior agent also reads the name and pronouns you set, your DISC results, whether you have opened and downloaded your reports, from the records we keep to deliver them, your settings, any discount codes you hold, whether you belong to a team or have a Compare Together connection, the summary of your history with us, and your earlier support conversations and the changes made in them. It never reads another person's results or account.

Who processes it, and where. OpenAI, a company based in the United States, receives what the Care Team reads and writes the facts of the answer, the reply in your style and in the language you wrote in (using your DISC type and scores and the summary of your history with us), and a check of the finished reply against the facts before it is sent. OpenAI may process it in the United States and other countries, as section 10 says. OpenAI states that it does not train its models on API data unless the customer opts in, and we have not opted in. OpenAI keeps what it receives for up to 30 days to watch for abuse and then deletes it, unless the law requires it to keep it longer or it needs to keep it to protect its services or other people from harm. No other AI provider receives your email or anything from your support conversation.

Why we may do this. If you are in the EEA, the UK or Switzerland, our legal basis for the Care Team reading and answering your email is our legitimate interest in answering you quickly and correctly. When you ask for a change to your account, a refund or a credit, the basis is performance of our contract with you. You can object at any time: tell us once at privacy@wiredtype.com. From then on, the Care Team does not read your email. Our mail system sends it straight to a person, who reads it and answers it.

What it may change, when you ask. Either level can re-send your sign-in or report email to the address on your account, correct the name you go by or your pronouns, stop marketing email, cancel a plan at the end of its paid period, give a refund the refund policy allows exactly as the Request a refund button on your account page would, and give a small discount code. The senior agent can also give a credit, correct your title or suffix, change a setting you ask it to change, open a retake or restore an earlier result, remove a report or result, give you a free upgrade, and give a refund the refund policy allows. Both levels act only on the account that belongs to the address you wrote from. When it cannot confirm that the email came from that address, it first emails a confirmation link to the address on your account and makes the change only after you press Confirm. Before it removes anything, it always emails that link, and nothing is removed until you confirm. If it finds a fault in our site, it files a report so we can fix it. The report carries no name, email address or words from your email.

How it decides. The Care Team decides by our refund policy and our written support rules, using what you bought and when, how much of the report you opened, and the refunds and credits you have already had. It does not use your DISC type, your scores or the summary of your history with us to decide anything. It can give a refund the refund policy allows, but it never refuses one on its own: if it thinks the policy does not cover your request, it tells you that a person at WiredType will decide, and a person answers you. If it says no to anything else you asked for, reply and ask for a person, and a person at WiredType reviews it, hears your side and can change the answer.

What we keep, and for how long. We keep your email, the reply, the Care Team's notes on your message (its category and why it passed the case on), the text of each AI step, and a record of every change the Care Team made (what changed, when, why, which level made it, and what it was before, so a change can be undone). They are kept in our support inbox and in a private support log on our own server, and the change record also in our database. If you write in another language, the Care Team translates your email and its reply into English, and we keep that English record with the originals so a person at WiredType can read the conversation. We keep all of this for two years after your last message, or until you delete your account or ask us to erase your data, and then we erase it within a day. We keep a short record of a request about your data rights and how we answered it for two years, even after we erase the rest, so we can show we handled it. A refund also stays in Stripe's own payment records under Stripe's privacy policy, as section 7 says. You can ask for a copy of your support conversations and the change record at privacy@wiredtype.com, and we send it within 30 days. Under California law, these records hold identifiers, commercial information (your purchases, refunds and credits) and inferences (the Care Team's notes on your message). We use them only to answer you and to keep a record of what we did, and we do not sell or share them.

The short survey. After a conversation ends, we may email you a few optional questions about how it went, each with room for a comment. The survey carries no offers or advertising, and you can reply to say you want no more surveys. Your answers are kept with the conversation and erased with it. If you tell us something went badly, the Care Team may write to you once to put it right; you can say in the survey that you do not want that.

How to reach a person. If you ask for a person, the Care Team's senior agent answers first, because it can change your account and may settle your request at once, and it tells you it is an AI. If you still want a person after that reply, say so, and a person at WiredType answers in the order requests arrive, within 5 business days of your second request. The Care Team writes to you with the date at once, and again on the third business day if no person has answered. If you would rather the Care Team only pass your email to a person and never answer it, tell us once at privacy@wiredtype.com. The Care Team still reads your email so it can pass it to the right person. Email to privacy@, security@ or legal@ is always answered by a person.

Your history with us

This section was added on September 17, 2026 and takes effect 14 days after the notice we email account holders; nothing is recorded before that date.

We keep a record of the messages between you and WiredType: the emails we send you, what you write to us through the site, our replies, and a one-line note of each purchase and refund. AI coach sessions are not part of this record today. If we add a coach session summary, we will email account holders at least 14 days before it starts, as section 11 says, and it will be off until you turn it on. One-off emails sent to an address that has no account (a free result, a checkout link, a reminder) are not kept in this record.

We also keep a short running summary of that record, written with the same AI providers named above, so a reply can continue from your last conversation and you never have to repeat yourself. Who reads it: the person who answers you, the software that drafts our replies to match your type, the WiredType Care Team, our AI support team, when you email us (see The WiredType Care Team), and the AI provider named above when one of them writes a reply. It is never used for analytics or advertising, never sold, never used to train AI models, and never used to decide your price, your access, or anything else about you. The summary is shown with the record; if it gets something wrong, delete it and a fresh one is written from the record, or email privacy@wiredtype.com and we correct it.

You can read the whole record under Your history with us on your account page, download it as part of your data export, delete it, or turn the setting off, which deletes the record on your account and stops new records. Mail you sent to our support inbox is separate from that record: it stays, as section 7 says, until you delete your account or ask us to erase it, so that refund and dispute correspondence is never removed by a toggle. If you write to us without an account, we keep the record under your email address for two years after your last message, because people often write back months later and the reply should follow on from the earlier exchange; you can ask us to erase it sooner from the Data Requests page, and an erasure request removes our inbox copy as well. If you later create an account with that address and confirm it, the record moves to your account.

The conversations in Messages on your account page stay until you delete your account.

Sign-in security

If you add an authenticator app, a security key or a passkey, our sign-in provider, Supabase, stores the name you give it and the key it needs to check your sign-in. Your fingerprint and face never leave your device. We store each recovery code only as a one-way hash, with the dates it was made and used. If you add a recovery email, we store that address and when it was sent a link and confirmed. Devices signed in shows the browser description and times that Supabase keeps for each session; Supabase also records the IP address, which we do not show or copy. We keep a security log of changes and attempts on your account, with the time and the kind of step involved; it never holds your password, codes, IP address or card details. If you are locked out, the account check compares a purchase date and the last four digits of the card you type with your purchase records and Stripe's record of that payment; we store only whether they matched. If someone adds your address as their recovery email, we send you one confirmation email, delete the address within 7 days if you do not confirm it, and remove it at any time if you press Remove my address or write to privacy@wiredtype.com.

3. How we use it

• Deliver the product. Show your DISC results and reports, fit content to your type, and open what you have paid for.
• Process payments. Charge your card, issue receipts, handle refunds, and manage subscriptions through Stripe.
• Send account email. Receipts, password resets, account notices, and, if you have a subscription, renewal reminders and billing notices.
• Answer you. Keep a record of our messages with you and a short summary of it so a reply can continue from your last conversation (Your history with us, section 2).
• Answer your email with AI. The WiredType Care Team, our AI support team, reads and answers the email you send us and makes the account changes you ask for (section 2, The WiredType Care Team).
• Improve the product. Look at assessment results in aggregate to improve the questions, the scoring, and the reports.
• Answer legal and privacy requests. Look up your account when you email us a legal or privacy request.
• Protect the service. Our server functions keep a one-way hash of your IP address, made with a secret salt, for 35 days to limit how many requests one connection can make, and Stripe checks payments for fraud.
• Keep your account secure. Check your sign-in steps, email you when a sign-in setting changes, send a yearly check-up you can turn off, and check purchase details before a recovery wait. In the EU and UK our legal basis is our legitimate interest in keeping accounts secure.

We do not use your assessment answers, reports, or AI conversations to train AI models, and we do not sell your data to anyone.

4. Who we share with

We share data with the service providers below, and with other WiredType users only in the ways you choose in Compare, Together and your card (section 2). Each provider receives only what it needs to do its job and works under its own terms and privacy policy.

• Stripe (payments). Receives your payment details, the email you use at checkout, your WiredType account ID so the payment reaches your account, and the ID of the partner who introduced you, if one did. Stripe privacy policy.
• Supabase (database, sign-in, and file storage). Holds your account, assessments, purchases, report files, and your history with us. Supabase privacy policy.
• Netlify (website hosting and the server functions that run the site). Netlify privacy policy.
• OpenAI (AI coach chat, writing-sample analysis, team pair reports, the WiredType Care Team, the wording of some emails, and the summary of your history with us). Receives the text you enter, the email you send us and the account details the Care Team reads, the profile details those features need, and, to write or use that summary, the messages in your history. OpenAI states that it does not train its models on API data unless the customer opts in, and we have not opted in. OpenAI privacy policy.
• Anthropic (backup AI provider). Receives the same kind of request as OpenAI, only if OpenAI is unavailable. Anthropic privacy policy.
• Resend (email delivery). Receives your email address and the content of the receipts and account emails we send you, and the addresses of people who asked for a card or were invited through WiredType. Resend privacy policy.
• ImprovMX (email forwarding). Passes along email you send to any wiredtype.com address. ImprovMX privacy policy.
• Google. Our support inbox is a Gmail account, so your emails to us are stored there. Our public pages serve their fonts from our own site; two admin-only pages load Google Fonts, which sends the admin's IP address and browser details to Google when those pages load. Google privacy policy.
• jsDelivr (a public code library host). Team pages load a code library from it, which sends your IP address and browser details to jsDelivr when those pages load. jsDelivr privacy policy.

We may also disclose information if required by law, to respond to a valid legal process, to protect the safety of our users, or as part of a merger or acquisition (in which case we will notify you before your data is transferred).

We never sell your personal information to third parties.

5. Your rights

Regardless of where you live, you can:

• Access the personal data we hold about you.
• Export your data. Download my data on your account page gives you one JSON file with everything your account holds: your account and profile, every assessment result, your purchases and report access, your messages with us and your history, your Compare Together invitations and comparisons, your referral codes, your cookie and consent records, your usage counts if you allowed them, your research participation, your sign-in security records, the devices signed in, and links to your report PDFs and any screenshots you sent us. The links work for 24 hours. The file opens with a plain summary of what each part holds.
• Correct inaccurate information.
• Delete your account. Delete my account on your account page asks you to type DELETE, cancels any active subscription with Stripe first, then deletes the data described under Data retention and emails you a receipt. Deletion is immediate and permanent.
• Opt out of list email. Receipts and account notices continue for as long as you have an account.

Both buttons are in the Your data section of your account page and work the moment you use them. Retaking the assessment replaces your current result. Turning off research participation on the same page stops research use of your data.

If you took an assessment without an account, the record is stored under a random session ID that lives only in that browser. The Data Requests page shows you that ID and can delete the matching records at once, or you can email the ID to privacy@wiredtype.com. Unclaimed records are kept for no more than 12 months (section 7).

Appeals. If we decline or delay a request, you may appeal by replying to our response. We review the appeal and answer within 45 days with the reasons. If you are not satisfied, you may contact the New Jersey Division of Consumer Affairs, your state attorney general, or, in the EU or UK, your data protection authority. The Data Requests page has the details and how we verify a request.

EU, UK, and EEA users (GDPR)

If you are in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the GDPR and UK GDPR, including the right to object to processing, the right to restrict processing, the right to data portability, and the right to lodge a complaint with your local data protection authority. Our legal basis for processing is (a) performance of a contract when you buy a report or subscription, (b) your consent when you take the assessment, use the AI coach, or allow usage counts, (c) our legitimate interest in operating and improving the service, and (d) our legitimate interest in keeping a record of our correspondence with you and a summary of it so we can answer you; turning that setting off is your objection under Article 21, and we honor it at once, (e) for people in a list or a card exchange, our legitimate interest in delivering what the list's owner or the person asked for, with the removal link as the way to object, and (f) for email you send us, our legitimate interest in answering it with the WiredType Care Team, our AI support team (section 2), with the right to object by writing to privacy@wiredtype.com.

California residents (CCPA and CPRA)

California residents have the right to know what personal information we collect, the right to delete that information, the right to correct inaccuracies, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under the CCPA. If you allow Analytics, we also collect internet or other electronic network activity information (the pages and steps you reach on this site). We do not sell or share it.

Export and deletion on the account page cover the rights to know, access, portability and deletion. Our legal contact for privacy matters is privacy@wiredtype.com.

6. Cookies and browser storage

WiredType sets two cookies of its own, and only when you arrive through a partner link: wt_p, which records which partner's link you used, and wt_pv, a random visitor ID. Both last 60 days and tell us which partner to credit if you create an account or buy. Nobody else reads them and they are not used for advertising. In the EEA, the UK and Switzerland they are set only if you allow the Marketing category in the cookie banner. Everything else the site needs lives in your browser's local storage instead: your sign-in session, your assessment answers and DISC type, your theme and reading progress, a random device ID used to match an assessment to your account, and your answer to the cookie banner. The site does not work without these.

Two outside services can place or read data in your browser. When you open checkout, Stripe's payment form sets its own cookies to help prevent fraud. Public pages serve their fonts from our own site, so Google Fonts receives nothing from you; only two admin-only pages load fonts from Google.

We run no advertising pixels or third-party affiliate tracking. The cookie banner lets you allow or refuse optional categories. Two optional categories are in use. Analytics is our own usage counts, described in section 2: if you allow it, the site keeps a random visit ID in your browser for 30 days so a visit is counted once and so we remember where you first came from; if you refuse it or turn it off later, nothing more is recorded, the visit ID is erased, the rows of that visit are deleted, and rows tied to your account are deleted. Marketing covers the partner-credit cookie described above; for visitors in the EEA, the UK and Switzerland it is set only with the Marketing category allowed. The Preferences category is not in use today. If we add an optional tool later, it will load only for people who allowed its category, and we will update this page first. You can change your answer at any time with the Cookie settings link in the footer.

When you open a friend's shared link, your browser keeps the referral code from that link for 60 days, so your friend gets credit if you create an account. In the EEA, the UK and Switzerland it is kept only if you allow the Marketing category. When you finish the free test, the site also makes a referral code of your own, so the links you share can credit you. That code holds no name or email, and a code that no account claims is deleted 12 months after it is made.

We keep a record of each banner choice. It holds your choices, a random ID, a region guess from your browser's language and time zone, your browser's user-agent string, the country our host detects from your connection, and the time. It does not hold your IP address or your email address.

Global Privacy Control. Because we do not sell or share personal information for targeted advertising, browser signals such as Global Privacy Control have nothing to opt out of here. We honor them anyway: if your browser sends the signal, the site treats you as having chosen Essential only, records that choice with the source "gpc", and does not show the cookie banner. You can still open Cookie settings from the footer. Our declaration is published at /.well-known/gpc.json.

7. Data retention

• Assessments attached to an account stay until the account is deleted. Deleting your account also deletes results you took while signed out in a browser that later saved a result to the account.
• Assessments taken without an account (no name or email on the record) are kept for no more than 12 months. A nightly job that deletes records older than that is in place and is being switched from its count-only check to deletion; until it is switched on, you can delete your record at any time from the Data Requests page, and we update this line when the job is live.
• Account data stays for as long as you have an account.
• Usage counts (Analytics, only if allowed): raw rows for 400 days, then hourly totals only, which hold no visit or account IDs.
• When you delete your account, these are deleted together, right away: your sign-in and profile, every assessment result, your purchase records and report access in our database, AI credit records, your history with us, the Care Team's log of your conversations and its record of changes, your sign-in security records, your Compare Together invitations and comparisons (the people you compared with can no longer open them), team memberships, a team you manage alone, referral codes, usage count rows tied to your account, cookie banner records tied to your assessments or email, your email list entry, and the link between your account and any research data (research events that remain can no longer be tied to you). Any active subscription is canceled with Stripe before anything is deleted. We keep no copy of your purchase records. Stripe keeps its own record of each payment under its privacy policy. Our database provider keeps daily backups for 7 days, so a copy can remain in a backup for up to 7 days. If you unsubscribed from our emails, your address stays on the do-not-email list. If you manage a team that still has other people on it, the account page asks you to remove them first, because deleting the team would remove their reports. If you were a partner, your partner records stay for six years under an anonymous id, as section 7 explains, and a customer you introduced stays credited to that anonymous id.
• Email list entries stay until you delete your account or unsubscribe. When you unsubscribe, we keep your address marked as unsubscribed so we do not email you again.
• Cookie banner records are kept for three years after the choice and then deleted. A record made on a browser where you later saved a result to your account is included in your data download and deleted with your account.
• Sign-in security. Recovery codes, your recovery email and your check-up date stay until you remove them or delete your account. An unconfirmed recovery email is deleted after 7 days, one-time security links 30 days after use or expiry, recovery requests 90 days after they close, and the security log after 400 days, and the record of sign-in changes made during the first rollout days after 90 days.
• AI chat messages and writing samples are not saved on our servers.
• Your history with us (messages, copies of the emails we send you, purchase notes, and the running summary of the record) stays while you have an account and the setting is on. Deleting your history, turning the setting off, or deleting your account deletes it right away. Without an account, it is kept for two years after your last message and then removed by a nightly job. After any deletion a copy can remain in our database provider's backups for up to 7 days.

Retention at a glance

• Assessment with an account: until you delete the account.
• Assessment without an account: no more than 12 months (deletion job being switched on); earlier on request from the Data Requests page.
• Account, purchases, report access, AI credits, team membership: until you delete the account (Stripe keeps its own payment record).
• AI chat messages and writing samples: not stored.
• Your history with us: until you delete it, turn it off, or delete the account; without an account, two years after your last message.
• Team pair reports: until the team or the account is deleted.
• A person in someone's list (Together, or a card exchange): until the list's owner removes them, they remove themselves, or the owner deletes their account.
• A card exchange record: the address and the name are cleared after 90 days, or after 4 days when the person only asked for the card.
• A comparison: deleted for both people as soon as either withdraws.
• Email list entry: until you unsubscribe or delete the account; the address then stays on the do-not-email list.
• Cookie banner and consent records: three years, or until you delete your account if the record came from a browser you used with it.
• Support email: kept two years after your last message, as The WiredType Care Team section says. When you delete your account or ask us to erase your data, we move your mail in our support inbox to the trash within a day, and Google removes it within 30 days.
• WiredType Care Team records (your email, the replies, the Care Team's notes, the text of each AI step, English translations, your survey answers and the change record): two years after your last message, or until you delete your account or ask us to erase them, and then erased within a day.
• Delivery logs: our email and hosting providers keep their own delivery logs under their own policies.
• Database backups: 7 days.

If you are a partner: your partner agreement record (the version you accepted, its content hash, the time, your IP address and browser), your commission ledger, your payouts and any notices are kept for six years after you leave the program, because tax rules and New Jersey's six-year period for contract claims require it. When you delete your account, your name, handle and contact details are removed from those records and the records stay only under an anonymous partner id.

8. Security

Traffic to the site is encrypted with HTTPS. Supabase encrypts the database at rest and stores passwords only in hashed form. Every table in our database has row-level security switched on, so a signed-in person can reach only the rows the access rules allow. Only our server functions hold the key that bypasses those rules. No online service can guarantee absolute security. We will notify you promptly if we become aware of a breach affecting your personal data.

9. Children's privacy

WiredType accounts, paid reports, subscriptions, team seats, and the AI coach are for people 18 years of age or older. The free five-question screener is open to everyone and creates no account. If we learn that an account belongs to a person under 18, we close it, stop the AI coach on it, and delete its data. We do not knowingly collect personal information from anyone under 13. If you believe we hold data about a child, email privacy@wiredtype.com and we will delete it.

10. International users

We are based in the United States. Our database is hosted in the United States, and the providers listed above may process data in the United States and other countries. If you use the service from outside the U.S., your data will be transferred to the U.S., which may have different privacy laws than your country of residence.

11. Changes to this policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. A material change is one that adds a category of data we collect, a third party we share with, or a purpose we use data for, or that keeps data longer or narrows a right described here. For a material change we email account holders at the address on the account at least 14 days before it takes effect, and the email says what changed and the date it applies. For any other change we show a notice in your account when you next sign in, or email you, and the change takes effect when published. Continued use of the service after the effective date means you accept the updated policy. Every previous version is published, exactly as it read, on the policy history page.

12. Contact

Questions, requests, or concerns about this policy or your data:

• Privacy email: privacy@wiredtype.com
• General contact: hello@wiredtype.com
• Mailing address: WiredType, PMB 1244, 111 Town Square Place, Suite 1201, Jersey City, NJ 07310, United States.

We respond to privacy inquiries within 30 days; a complex request may take up to 45 more days, and we tell you why. You can appeal our answer as described in section 5 and on the Data Requests page.