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Lesson 15 11 min read Premium

Saying No

Refuse a request from a person of any style, clearly and kindly, and keep the relationship. You will learn the three parts of a clear refusal, the words for each style and what to do when they ask again.

At her front door, a woman smiles at a neighbor holding a dog's leash and raises one hand gently to decline, and the neighbor nods.

Why Saying No Is Hard, and Harder for Some Styles

Most people say yes to things they should refuse. They agree to the extra project, the weekend favor or the committee seat, or they take on a problem that belongs to someone else, and then they resent it. Saying no feels risky because it seems to put the relationship on the line.

How hard it feels depends partly on your style. A D usually says no easily and sometimes too bluntly. An I says yes in the moment because the request comes from someone they like, and pays for it later. An S says yes to keep the peace and carries the cost quietly. A C may refuse with a long list of reasons that sounds like an argument.

The person asking also has a style, and each style hears a refusal differently. This lesson shows you how to say no to each style so that the answer is clear, the relationship stays intact, and you are not asked again next week.

Key Point

A good refusal is clear about the answer and warm about the person. Most refusals that go wrong are either unclear, so the person keeps asking, or cold, so the person feels rejected.

Read the whole lesson

This lesson is one of the premium lessons included with WiredType Plus and Pro. The rest of it gives you the three parts of a clear refusal, the words that work with each style, what to do when they push back, how to say no to your boss, and practice scenes with feedback on every choice.

See what Plus and Pro include

What the full lesson covers

  • The three parts of a clear refusal
  • How to say no to a D, an I, an S and a C
  • When they ask again
  • Saying no to your boss
  • Your own style's habit with requests
  • Practice: four scenes with feedback